Andrea Volker is our customer service rep for the Northeastern U.S. and has been with us for nearly 17 years now. She has a husband named Eric and two kids, Brandon and Dylan who are 13 and 10. Her mother is from Bolivia, which has contributed to her fluency in Spanish. She also helped extensively with our remodel of our Badge Release website: www.badgerelease.com.
Q: Where are you originally from?
A: MN, born & raised.
Q: Did you go to college?
A: Yes, Hennepin Technical College, degree in Network Administration.
Q: How did you start working at ID Line?
A: I started through a temp service as receptionist. Two weeks later, moved to Customer Service.
Q: What’s your favorite part about what you do?
A: Helping a customer out of a jam.
Q: What’s your least favorite part?
A: The feeling you get when you realize you’ve dropped the ball.
Q: Do you have any hobbies?
A: Cooking & Reading
Q: If you could go anywhere in the world, where would you go? Why?
A: Italy. It’s part of my heritage; let’s not forget the breathtaking scenery, food and wine.
Q: What’s your favorite color?
A: Today my favorite color is teal.
Q: If you could give distributors any tips/insight/constructive criticism, what would you give them for working with suppliers?
A: My advice would be to check with your supplier before quoting your customer if you are unfamiliar with a product or working with a new vendor. Not only can we assure you have the right product selected and priced, we can also offer alternative solutions.
You can find Andrea on LinkedIn here
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