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Posts from the ‘Promotional Products Industry’ Category

Meet The Team – Jerri Parker

It's been a while since we last had a Meet the Team post! Since our last post, we've hired on a few new employees. Meet Jerri!

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Where is She Now?

Many of you may remember our former Social Media Manager, Amy Brace, and may be wondering what she has been up to lately. Well, here she is!

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People May Hear Your Words, But They Feel Your Attitude

"People may hear your words, but they feel your attitude."
It's a simple quote from John C. Maxwell, but has so much relevance. This can go all the way back to the Golden Rule of selling - Do unto others as you would have them do unto you.

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Meet the Team – Stacy Schilling

Last time in our Meet the Team series we featured Crissy Jamison. This week, we are featuring our fourth and final customer service representative! Meet Stacy Schilling! Stacy is our customer service rep for the Central U.S. and has been with us for over 16 years now. She has a husband named Todd and they currently live near Wausau, WI and they both love the outdoors. Stacy also loves her nephews Kadin,10 years old, as well as Ashton & Hunter who are twins that just turned 2 years old.

Q: Where are you originally from?
A: Minneapolis, MN

Q: Did you go to college? If so, where?
A: North Hennepin Community College

Q: How did you start working at ID Line?
A: Saw an ad in the paper, came in and filled out an application

Q: What’s your favorite part about what you do?
A: Talking to customers

Q: What’s your least favorite part?
A: Making a mistake

Q: Do you have any hobbies?
A: Fishing, Hunting, Snowmobiling, Motorcyling

Q: If you could go anywhere in the world, where would you go? Why?
A: Iceland, it’s so beautiful

Q: What’s your favorite color?
A: Greenharley

Q: If you could give distributors any tips/insight/constructive criticism, what would you give them for working with suppliers?
A: Please be as specific as you can about what you are ordering.

You can find Stacy on LinkedIn here
If you have any questions about products or samples, please contact: info@idline.com

Something’s Changing, and It’s Unavoidable…

Take a look at our industry. What do you notice? Lots of logo'ed products yes, but there's something else that's changing, and changing fast.

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Meet the Team – Crissy Jamison

Last time on our Meet The Team series we featured our customer service rep Alicia. This week, we’re featuring Crissy Jamison! Crissy is one of our screen printers here at ID Line. She has a daughter and a son who are 25 and 16 years old. Her daughter has one son who is in the first grade. Crissy’s daughter works at Specialty Manufacturing Company and is now in medical school to be a Certified Medical Assistant, while her son is a junior at Wayzata High School.

Q: Where are you from?
A: Bahia Mississippi

Q: How long have you been working at ID Line?
A: 10 years

Q: How did you start working here?
A: Newspaper ad

Q: What’s your favorite color?
A: Red

Q: Do you have any hobbies?
A: Watching football, basketball, and some baseball. I like to play pool, darts, and tennis. I also love to listen to my music while putting together my puzzles.

Q: If you could go anywhere in the world, where would you go? Why?
A: Jamaica. I would like to go to Dunn’s River Falls. Visit beaches (the water there looks clear & pretty). And most of all, Jerk Chicken!

Green Girls Robotics Team Tours ID Line

The Green Girls Robotics Team recently came to tour our facility and see what we're all about! (8 Photos)

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Meet the Team – Alicia Larson

Last time in our Meet the Team series we featured Cheri Brennhofer. This week we have Alicia Larson! Alicia is our customer service rep for the Western U.S. and has been with us for 13 years now. She started as an engraver with her mother Sandy, then moved into customer service. Alicia is our newest customer service rep, having only been in this position for about 8 years!

Q: Where are you originally from?
A: New Hope, Minnesota

Q: Did you go to college? If so, where?
A: Hennepin Community and Hennepin Tech.

Q: How did you start working at ID Line?
A: Actually, my mom was working here and then I joined her in the engraving department .

Q: What’s your favorite part about what you do?
A: Helping distributors find the right product and hearing that it was a big hit with their customers.

Q: What’s your least favorite part?
A: Finding out that something went wrong with an order.

Q: Do you have any hobbies?
A: Golfing, camping, watching movies, trivia, game night, craft beer tasting

Q: If you could go anywhere in the world, where would you go? Why?
A: Mexico (or anywhere warm) for the month of February to hold me over until spring returns to Minnesota. Really, it would be Greece, I’ve always wanted to see the Parthenon and have always enjoyed Greek mythology.

Q: What’s your favorite color?
A: Fairway green or sky blue (see first hobby)

Q: If you could give distributors any tips/insight/constructive criticism, what would you give them for working with suppliers?
A: Please try to have a PO # or some other type of reference # when asking for assistance regarding an order via email or over the phone to help speed things along. We may email or speak with you often and know exactly who you are, but until we drink that first pot of coffee we may not always remember your “last badge order” and appreciate any help we can get. Another thing would be when seeking a new item, try to have as much information from your customer as possible, it will help narrow down the numerous choices and find the best fit for them.

You can find Alicia on LinkedIn here.
If you have any questions about products or samples, please contact: info@idline.com

A Message to Distributors, From Suppliers

Last year I had the opportunity to do about 11 weeks of ASI Roadshows and a few larger shows like ASI Orlando. Throughout all the shows I’ve done in my years I’ve noticed something. When distributors walk through shows, some (not all) don’t make a valiant effort to stop and talk to at least a majority of suppliers. I notice this more at the larger shows, but it’s still noticeable in smaller numbers on roadshows.

Now, suppliers understand that with the larger shows distributors only have a limited amount of time to see a large number of suppliers, this is just the fact of our industry. We also realize, as suppliers, it is our job to get distributors in our booth to tell them about our products. Having said those two facts, suppliers too often see distributors stroll past their booths with a glazed look over their face, not making a substantial effort to stop at their booth, or even respond to a simple “Good morning.”

To many, this may sound like a complaint. It is not.

I think I can safely say that most supplier reps have had these thoughts at some point in their career while working a trade show booth. I think I can also safely say that most suppliers realize the fact that many distributors have some sort of an idea of what they’re looking for at a trade show, and tend to tune out anything that’s not relevant to what they’re after.

While this may be an effective way to get through the entire show, it does not allow you to discover many new ideas and alternative solutions to your customers’ problems. How are you going to grow your business if you don’t actively seek out new and exciting products for your customers at these fantastic trade shows?

As we near the end of the trade show season in our industry, I challenge distributors to broaden their radar at the shows they attend next year. Try to look for alternative solutions and new ideas for your customers, in addition to what you need to look for at that particular show. I invite anybody reading this to give me any insight you have on how you choose to walk a show floor in our industry, and share your thoughts on this matter.

Meet the Team – Angela Stevens

Last time in our Meet the Team series we featured Andrea Volker. This week we have her sister Angela Stevens! Angela is our customer service rep for the Southeastern U.S. and has been with us for 15 years this September. Angela and her husband, Mike, have two kids named Jake and Jessica who are 22 and 19. Jake has worked at ID Line for the past three years now in production, and Jessica is a full time student. They have three dogs named Buddy, Sandy, and Chewy.

Q: Where are you originally from?
A: My mother’s womb I think, but I was born in La Paz, Bolivia – military brat 😉

Q: Did you go to college? If so, where?
A: Yes, Anoka & Hennepin Community College

Q: How did you start working at ID Line?
A: Referred by my sister Andrea

Q: What’s your favorite part about what you do?
A: When I hear back from a customer that the items were received well and everyone is happy.

Q: What’s your least favorite part?
A: Making errors

Q: Do you have any hobbies?
A: When there is time I like four wheeling, fishing and most outdoor activities as long as there is no running!

Q: If you could go anywhere in the world, where would you go? Why?
A: Europe. Several countries there I want to visit.

Q: What’s your favorite color?
A: Depends on the day. Today I like green.

Q: If you could give distributors any tips/insight/constructive criticism, what would you give them for working with suppliers?
A: Sending plenty of details with quote requests. Another one is knowing the budget. This can save a lot of back and forth if we know the budget ahead of time.

You can find Angela on LinkedIn here
If you have any questions about products or samples, please contact: info@idline.com